Offers, Discounts & Free Gifts
These terms apply to all promotions on shop.prohealth.com.mt, including discounts, discount codes, bundles, free gifts, gift-with-purchase and spend-and-get offers. The rules of a specific offer (for example dates, eligible products or spend threshold) are shown on the offer itself and apply together with these terms. If there is a conflict, the specific offer rules apply.
These terms form part of our Terms of Service and Refund Policy. Nothing on this page affects your statutory rights as a consumer.
Offer period and availability
- Offers are valid only during the dates stated, based on Malta time.
- All offers are available while stocks last. Quantities of gifts and promotional products are limited.
- If a gift runs out during an offer, we may replace it with a product of equal or greater value. If no replacement is available, the offer ends and we will update the website as soon as possible.
- We may end or change an offer early, for example if stock runs out. This will not affect orders already placed and confirmed.
- We may limit the quantity of promotional products that one customer or household can buy.
Free gifts
- Unless an offer states otherwise, one gift is available per order and the gift quantity is fixed at one.
- Gifts are given only when the order meets the offer conditions at checkout, such as the minimum spend (after discounts) or the required products.
- If you change your cart and it no longer meets the conditions, the gift will be removed.
- Gifts have no cash value, cannot be exchanged for money or another product, and cannot be sold.
- Gifts are not sold separately, so no refund is given for a gift.
- Gift packaging, sizes and shades may differ from the images shown.
Expiry dates on gifts and promotional products
- Gifts and some discounted products may have a shorter remaining shelf life than our standard stock.
- Every product we deliver, including gifts, will be within its expiry or best-before date on the day of delivery.
- Where a product is discounted because it has a short expiry date, this will be stated in the product or offer description, so you can decide before you buy.
- Please check the date on the packaging and use the product before it.
Discounts and discount codes
- Unless stated otherwise, only one discount code can be used per order, and codes cannot be combined with other offers.
- Discount codes cannot be applied to orders that have already been placed and cannot be exchanged for cash.
- Discounts apply only to the eligible products stated in the offer. Delivery charges are not discounted unless the offer says so.
- If a product is shown at a clearly wrong price because of a technical or typing error, we may cancel the order and give you a full refund. We will contact you before doing so.
Cancellations and returns on promotional orders
You can cancel an order or return products in line with our Refund Policy. Discounted products are covered by the same return rights as full-price products. When an order includes a gift or discount, these rules also apply:
- Refunds are based on the price you paid. For discounted products, this is the discounted price, not the original price.
- Returning the whole order: any gift received with the order must be returned together with the purchased products.
- Returning part of an order: if the products you keep no longer meet the offer conditions (for example the minimum spend or "buy 2" requirement), you must return the gift, or we will deduct the value of the gift or the discount you are no longer entitled to from your refund.
- Condition of returned products: purchased products and gifts must be returned unopened, unused, sealed and in their original packaging. For hygiene and health reasons, we cannot accept products that have been opened or unsealed.
- If a gift is not returned, or is returned opened or damaged, we will deduct its value from your refund. The value used is the gift value shown in the offer or, if none is shown, the product's regular selling price on our website at the time of your order.
- If you cancel an order before it is dispatched, any gift is simply removed and no action is needed from you.
Faulty, damaged or incorrect products
If any product in your order, including a gift, arrives damaged, faulty, incorrect or past its expiry date, please contact us within 7 days of delivery with your order number and a photo. We will replace it or refund it where applicable. This does not limit your legal rights for faulty products.
Fair use
Offers are intended for personal use. We may cancel or refuse orders where an offer is being misused, for example through multiple accounts, repeated orders designed to collect gifts, or buying for resale. If we cancel an order for this reason, you will receive a full refund of the amount paid.
Product information
Please read the product label and instructions before use, particularly if you have allergies or sensitivities. Gifts are selected by Prohealth and may not be suitable for everyone. If you are unsure, please ask a pharmacist or healthcare professional before use.
Contact us
For any question about an offer, a return or a gift, contact us at info@prohealth.com.mt or call +356 2338 5000. Please include your order number.
Last updated: September 2026
