We deliver only across Malta and Gozo. Your order will be delivered to the address entered during checkout.

The preferred pharmacy selection is for reference only and does not change your delivery address.

Working Days Orders (Monday to Friday):

• Orders placed by 14:30 → dispatched same day and delivered next day.
• Orders placed after 14:30 → dispatched next day and delivered within 2 days.

Weekend Orders (Saturday & Sunday):

• Delivered on Tuesday.

A standard delivery fee of €3.50 applies to all orders under €40.

Enjoy FREE standard delivery on all orders of €40 or more.

Contact our customer support team as soon as possible. We may be able to update the address before the order is prepared or dispatched.

The courier may contact you to organise delivery or provide further instructions. Where another attempt is required, delivery may take place on the next available working day.

Delivery times are estimates. Public holidays, adverse weather, unusually high order volumes, courier disruption or incomplete delivery information may affect the estimated delivery date.

You may cancel or request the return of an eligible order within 14 days of receiving it.

The 14 days begins on the date that you, or a third party appointed by you, who is not the courier, receives the goods.

You can cancel your order within 14 days without giving any reason for doing so. Please make sure to accomplish the cancellations and return period.

In order to exercise your right of cancellation, you must contact us an inform us of your decision by means of a clear statement on any of the following channels:

• Email: info@prohealth.com.mt
• Visiting our website: https://www.prohealth.com.mt/contact-us/
• Phone number: +356 2338 5000
• Post mail: Prohealth Ltd, Mdina Road, Ħaż-Żebbuġ, ZBG 9019

Returned products must:

• Have been purchased within the previous 14 days.
  
• Be unused and undamaged.
  
• Remain in their original packaging.
  
• Include the receipt or other proof of purchase.

The following products cannot be returned:

• Personalised products.
  
• Products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  
• Products that cannot be returned for health, safety or hygiene reasons once opened or unsealed.
  
• Products that have become inseparably mixed with other goods after delivery.
  

This may include opened skincare, supplements, infant nutrition, oral-care, eye-care and other hygiene-sensitive products.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Sale products are not normally refundable unless required by applicable consumer law.

Free gifts and promotional products have no cash refund value. Where a returned product reduces the remaining order value below the promotional threshold, the associated free gift may also need to be returned.

Once your return has been approved, the product should be sent to:

Prohealth Ltd
Mdina Road
Ħaż-Żebbuġ
ZBG 9019
Malta

Products should not be returned before receiving confirmation and instructions from the Prohealth team.

Customers are responsible for the cost and risk of returning eligible products unless the item received was damaged, defective or incorrect.

We recommend using a tracked delivery service, as Prohealth cannot accept responsibility for returned goods that are lost or damaged in transit.

Once your returned products have been received and inspected, we will confirm whether the refund has been approved.

Approved refunds will be issued through the original payment method within 14 days of receiving the returned goods.

Your bank or payment provider may require additional working days to display the refund in your account.

Contact Prohealth as soon as possible if your order arrives damaged, incomplete or incorrect.

Please provide your order number, a description of the issue and clear photographs of the product and packaging where relevant.

Our team will review the case and advise whether a replacement, refund or another appropriate resolution will be provided.

and provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs where the product is damaged, defective or incorrect.